Using your donation
Donations support Rocky's Empowerment Foundation's charitable mission, programs, administration, safeguarding, and reasonable operational costs. Unless a campaign expressly guarantees restricted use, a donation may be applied where the need is greatest. If a restricted purpose becomes impossible or fully funded, we may contact the donor or apply the funds to a closely related charitable purpose, as permitted by law.
Payment processing and confirmation
Online payments are processed by Flutterwave. Donors are responsible for providing accurate contact and payment information and confirming the amount and currency before authorising payment. A processor confirmation is evidence that a transaction was submitted; final acceptance may depend on successful settlement and verification.
Refund eligibility
Donations are normally final because charitable programs may rely on funds soon after receipt. We will nevertheless review requests involving a duplicate payment, an incorrect amount, a technical error, suspected unauthorised use, or another exceptional circumstance. A request does not guarantee a refund, and statutory rights remain unaffected.
How to request a review
Email info@rockysempowermentfoundation.org as soon as possible, preferably within seven days of the transaction. Include the donor name, transaction reference, date, amount, currency, reason, and a safe contact method. Never email full card details, passwords, PINs, or one-time codes.
Approved refunds
We may verify the request with the donor and payment provider. Approved refunds are normally returned through the original payment method and may take time to appear due to processor or bank timelines. Processing or transfer fees may be deducted or non-refundable where they have already been charged and the law permits.
Chargebacks and bank transfers
Please contact us before starting a chargeback so we can investigate promptly. For bank-transfer errors, contact both us and your bank immediately; recovery may depend on the receiving bank and applicable payment rules.
Policy updates
We may update this policy to reflect changes in our programs, payment providers, or applicable requirements. The current version will be posted here.